Tell us what went wrong, with as little personal data as possible.
The current beta does not yet operate a monitored public support inbox. Use the contact route supplied with your account or by the person who issued your access.
Question problem
Include the question’s subject, topic and visible wording, plus why you believe the answer or explanation is wrong. Do not include the child’s full name.
Account problem
Describe the screen and error message. Never send a password, verification code, recovery link or secret key.
Privacy request
A parent can request access, correction or deletion using the same verified contact route used for beta access.
Safeguarding concern
Mark the message as urgent and provide only the information needed to understand the concern. Use emergency services for immediate risk.
Self-service routes
Before public launch
ElevenKey must publish a monitored support address, privacy contact, safeguarding contact, expected response times and an accessible in-product question-reporting control before commercial release.