Help us make every question clearer and better.
Children, parents and tutors are welcome to report anything confusing or incorrect. Until the public feedback inbox is connected, use the contact route supplied with your beta account or School Pass.
Question or answer correction
Tell us the subject, topic and visible question wording or ID. Say what looks wrong or unclear. A screenshot is helpful, but never include a child’s full name.
Explanation improvement
Tell us which step was difficult to understand and what would make it easier. Feedback from children is especially valuable.
Navigation or technical problem
Describe the page, what you selected and what happened. Never send a password, verification code, recovery link or secret key.
Privacy request
A parent can request access, correction or deletion using the same verified contact route used for beta access.
Safeguarding concern
Mark the message as urgent and provide only the information needed to understand the concern. Use emergency services for immediate risk.
Self-service routes
Before public launch
ElevenKey must publish a monitored support address, privacy contact, safeguarding contact, expected response times and an accessible in-product question-reporting control before commercial release.